Fnb and Capitec don’t take customers serious

I am confused with FNB how is it that a ***** case reported against your client and all relevant documents were sent to you and you even closed the account and reversed my funds. You sent an email to Capitec that you received the documents and you waniting for your client to send his supporting documents which he did on the 5th of January. I don’t understand how now I’m being told by Capitec that you released your clients account and reversed the funds because I never sent the affidavit and case number when they are sent to you and that’s how you closed the account. Please make it my sense I’m furious because the money was secured now it’s released how. Can this matter be dealt ith urgently before Friday and my money be sent back