1 reviews | Active since Nov 2011
FNB and bad customer care in the contac tcentre
I purchased airtime from your FNB app on the 12/04/2018 today is the 13/04/2018 and i still have not received the airtime as yet even though the funds was deducted from my account. I called in today and was transferred to 3 different consultants to find out what is going and to resolve the issue. I ended up hanging up due to the poor service FNB offers through their contact centre and I have also decide due to this poor service I will be moving my account to another bank as this bad service cannot and should not be tolerated by anyone. Please resolve my issue as I am currently sitting with a phone with no functionality due to purchasing airtime through your FNB app
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***