FNB and AI that isn't very intelligent

I have been with FNB for 15 years and have had no complaints.

However, their call centre is now a robot who does not respond to instructions. When I eventually realised I could ask the robot to transfer me to a consultant, the consultant was also not of much help.

My credit card has expired and no one has been in contact with me to deliver a new one. Surely if they had phoned and not gotten hold of me, an e-mail or SMS could have been sent. It is 2021 after all. Now my credit card is inactive and the consultant told me I had to follow up with the courier company who apparently phoned me this morning (they did not). Once I was transferred to the courier company, they hung up on me.