FNB ***** Analyst not responding to my mails

FNB fleet card ***** division deducted money from my business account as they marked a transaction as *****ulent. They then requested proof of this transaction from me, via email.

I did send them all the proof nesseccary to make it clear that this transaction was indeed valid and that they wrongly deducted the money from my business account.

I never got a response on my mail. Not even a receipt that the mail was received. I tried to call the number provided on the mail, but the number is inactive. I feel very dissapointed in their absolute ignorance.

It has been more than two weeks now and no word from FNB. I will not accept FNB fleet cards at my station going forward, as the financial loss is greater than the sale. There was nothing *****ulent about the transaction they pointed out, yet I am the one out of pocket, and all proof is sent is simply being ignored.