FNB an unsecure and inefficient bank to work with

I've been a client of FNB for the best part of decade And am highly disappointed, My phone was ****** and FNB will only refund money recovered and citing excuse that no changes were made to account so I must have compromised my details ,of course I was compromised my phone was ******. Despite following logging procedure they. Will not pay out please delete the FNB app and do not utilise there online banking please consider them a company that will not take responsibility ,my credit card was maxed and the excuse is there was no changes on card so it's not a ***** I repeat do not utilise FNB they do not take care of client assets but will not hesitate to claim there money from you.despite being a client who has never had to have a debit made for my credit card because it is fully paid up I am now liable to pay off a credit facility in addition to funds lost ,what a disappointment FNB .