FNB an official ****

On 2 July 2024 I went for shopping knowing that I have sufficient funds in my account. To my suprise, the bank card declined citing the insufficient funds. I was shocked. I quickly opened the app and indeed the account balance was low with no traces of transactions. I checked on my email only to find out that there were two(2) fradulent debit orders from AA warranty that debited my account without my knowledge or approval. The first one costed R375 and second one is R79. I therefore disputed all those unauthorized debit orders on the FNB app hoping to get immediate refund but that never happened. I had to leave the store with no products I went to buy. On 3 July 2024, I went to the nearest Branch in Polokwane where I was never assisted but I was told to phone ***** department. The phone kept on ringing for more than half an hour without being attended to and I left the branch. This is the worst trauma and pathetic service a loyal client can go through on top of FNB ridiculous bank charges. I need my money back and close the bank account.