FNB an Inconvenience

Y'all are ****ing me off now. This is the second time this year y'all make an error on my account and say that my account is not in good standing and therefore I do not qualify for ebucks, then I gotta waste my damn time and complain to get y'all to fix it. Your Home loans department has called me atleast 10 times and I've spoken to 4 consultants already. The later 3 consultants I have to ask 'is this in regards to an incorrect message about my account being in arrears' and they'll reply 'yes' and that I should ignore it and it was an error on your system! Fix the problem! I'm tired of your errors causing an inconvenience for me!