DF
Danielle F
1 reviews | Active since Oct 2019
04 Oct 2019, 15:54
FNB amount frozen
My account was blocked 2 days ago, for no reason. I have been trying to contact a consultant for 2 days, being on hold for over an hour with no answer. Unreliable and shocking service.
Helpful (0)
Replies (2)0
Replies (2)DF
Danielle F's updateReviewer Update
07 Oct 2019, 07:51After one week of not being to able to access my funds it is safe to say that FNB is utterly useless. Their customer services are absolutely shocking. After finally getting through to them, after an hour of being on hold - mind you - the person I spoke to still had the audacity to tell me "to hurry up". Can't believe it. What if I was in an emergency with no cash on hand!!??? And I have emailed them the documents they asked for in order to unfreeze my account, it has been 4 days since then and still nothing has been done!
DF
Danielle F's update07 Oct 2019, 07:51
Reviewer Update
After one week of not being to able to access my funds it is safe to say that FNB is utterly useless. Their customer services are absolutely shocking. After finally getting through to them, after an hour of being on hold - mind you - the person I spoke to still had the audacity to tell me "to hurry up". Can't believe it. What if I was in an emergency with no cash on hand!!??? And I have emailed them the documents they asked for in order to unfreeze my account, it has been 4 days since then and still nothing has been done!
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 10:34Good day Danielle Falconer,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply07 Oct 2019, 10:34
Official
Good day Danielle Falconer,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***