FNB - AM STARTING NOT TO LIKE YOU AT ALL!

I was trying to buy Forex on line - get to the last page and an error message keeps on appearing x 5 times. Then tried phoning customer care no: for premier banking x 6 times 20 minutes (on my cell phone) later still didn't get to speak to an actual human being, and got no further than operator's are busy... phoned Forex line and also 10 minutes no one to actually speak to me. Now what??????? I have been with FNB for 36 years and this is the unhappiest and most frustrating day, landline numbers on Google mean nothing (they are invalid). No service, very disappointing . I will draw the cash and go to a bank that will attend to me~!