ZN
Ziphindiwe N
1 reviews | Active since Sept 2016
04 Nov 2019, 13:50
FNB always unreachable month end!
For the past 3 days I have been trying to reach FNB to reverse a debit order but nothing. on the app I have attempted to use the private messaging service but I receive no response, no mention of what number I am in queue then I attempted to call the call centre and I been holding for 20minutes with no assistance. the call center doesn't even tell u how long the queue is. This is really unacceptable
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Nov 2019, 14:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Nov 2019, 14:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***