FNB ALWAYS offline, account balance errors, broken app, no support...***?? (╯°□°)╯︵ ┻━┻

FNB has fallen from grace dramatically this past year. It's like they just stopped caring about their reputation.

Over the past year, I have had numerous serious issues all stemming from FNB's carefree behaviour.

First, my account was suspended without warrant or warning and all efforts to get it reinstated were fruitless. I then created a new account and faced issues verifying my devices. I had since managed to do so, but FNB periodically deletes verified devices without warning. Right now, my phone isn't appearing as verified on my online profile. I cannot use tap to pay or snap to pay anymore as FNB's app keeps asking me to link my virtual cards again for the n-th time (that doesn't work either).

Right now, I have a positive account balance, yet all of it is marked as reserved and is therefore inaccessible. I cannot buy groceries, fuel, airtime, anything for days now! Of course, secure chat on their app is offline. "system unavailable".

What's going on, FNB?? You've gone from my firm favourite bank (I moved from Standard Bank because FNB was first with PayPal) to a bank I would warn everybody not to trade with if they don't want stress.