FNB! always failing me...

Why am I not surprised by the service I received from FNB? They continue to disappoint with their service.... They can never assist when you need help with a simple query or even when you really need financial assist... I feel trapped by having to continue to bank with them...

On Monday 1 Feb I called them to report ********** activity on my card, the girl i spoke to said i should get feedback within 72 hours, today is Friday and I still haven't received anything, no SMS, no email, no call, nothing. So i took it upon myself to call only to find out nothing was reported on my account to investigate and will only be sent for investigation and the turnaround time is 7 - 10 working days... FNB, what a waste of time really!