FNB always clueless as to how to resolve an issue

I have a subscription to an Adobe Account. It's an online third party site that automatically charged my easy account. Now I keep getting an SMS saying "Payment declined not allowed on card" I contacted FNB multiple times and I'm always transferred in circles as nobody knows what's going on. I keep getting cut off as well. Very unprofessional service and I hold my breath every time I call FNB expecting this to be the case. Certainly not the first issue I've had like this.