FNB always bad service!!!!

Never in my life have I have ever gotten service like this from my bank with FNB the level of service is disgusting. An order was placed for my gold card that duplicated due to a technical issue on the app,after checking this on my app I called as well tried to use the secure chat to advise them before delivery,An agent contacted me and cancelled one card both cards were sent to me to my surprise still did not appear on my app,contacted FNB and I was told the agent from the secure chat had deleted my entire profile for my account and did not reinstate or escalate for the account to be sorted out. Spent over R200 rand of airtime calling and hours of my time on the line with FNB to try and get this issue sorted however I am so unhappy that for someones mistake the customer must be inconvenienced and pay for this! Now I cant even use my account for the next 24 Hours thanks to someones mistake! FNB I request for the reimbur*****t of the funds I have wasted to sort out your mistake!!!!!!!!!!!!!!Worst bank service