FNB almost 2 weeks and my money still missing

On the 2nd October I withdrew money from a FNB atm the money did not come out of the atm I waited a few min. As this has happened before and tried to draw again the money was not back in my account so I called FNB business banking and was told I needed to fill in the form I explained that I could only do this once I was back at home as I was on holiday. On the 8th I filled the form in on the 10th I contacted FNB spent 20 min and was told it was sent for exultation today I called again and was told to go to the branch where it happened they would then exculate it. Surely I could of been advised to do that while I was still on holiday absolutely disgusted in FNB surely the atm get checked daily and my money should have been refunded the same day I have spent more money on calls to try get my own money back than was drawn and now I am asked to drive 380km to go get my own money back will FNB cover my expenses cause clearly filling in a dispute form is not sufficient