RJ
Rasigan J
1 reviews | Active since Sept 2012
21 Nov 2018, 06:44
FNB allows unauthorized debit orders and charges a service fee to dispute them
FNB is allowing unauthorized debit orders from my account. I recieved an incontact message at 2:00 this morning that 2 debit orders were deducted from my account.
1, Mag Zone Ym- ********** - R85 2. Safeguard Ym- ********** - R129
I have absolutely no idea what this is and after researching online, many people have fallen victim to these ********** debit orders.
How can my bank allow this? Please cancel and reverse this debit order. I've seen the option to "Dispute" this on my internet banking, but this comes with a charge. Why must I pay to cancel something I did not authorize?? This is all really shocking and worrying that anybody is allowed to just take money out of my account.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
21 Nov 2018, 08:19Good Day Rasigan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply21 Nov 2018, 08:19
Official
Good Day Rasigan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
