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nicole G
1 reviews | Active since Oct 2017
10 Dec 2020, 13:44
fnb allows transactions on negative accounts without approving via app
i am extremely disgusted with fnb . they allow transactions to go off a negative account. firstly i never asked for a overdraft but they allow transactions to go off a negative account and then the fees that occur on it is ridiculous in a matter of 10 days a excess transaction of approx R500 has built up fees to approximately R900 . my negative is now showing about R900 which i have to pay . i requested my account be closed immediately still waiting for that . the app is off no use the chat site is useless even if you phone its pointless
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nicole G's updateReviewer Update
11 Dec 2020, 14:02i received a response from one of your agents stating these are the transactions that went off the account thats why i received fees. i did not ask you what went off my query was how do you allow transactions to go off a negative account which has no money why is it allowing transactions and without app approval and how the hell can you charge me unpaid fees of almost R400 in about 12 days . its damn ridiculous robbing people of the little they have . at least meet me half way for the charges an i can attempt to pay it but its freaking ridiculous for the charges to build so high in a few days
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nicole G's update11 Dec 2020, 14:02
Reviewer Update
i received a response from one of your agents stating these are the transactions that went off the account thats why i received fees. i did not ask you what went off my query was how do you allow transactions to go off a negative account which has no money why is it allowing transactions and without app approval and how the hell can you charge me unpaid fees of almost R400 in about 12 days . its damn ridiculous robbing people of the little they have . at least meet me half way for the charges an i can attempt to pay it but its freaking ridiculous for the charges to build so high in a few days
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nicole G's updateReviewer Update
11 Dec 2020, 14:09ive also put in a request for my debit order to be reversed im trying to reverse it from march . please check your secure chat as to how many times i inquired an never got help today i called the call center she told me they cannot follow up on debit order reversal requests through the app i should just fill another dispute form and wait 30days i told her ive already been waiting 2 weeks for a reply on the dispute i already submitted an you now require me to fill an wait another month she states theres nothing she can do . how are your staff trained since every one gives you a different explanation all boiling down to the same thing that they cannot help you no matter which channel of help you try
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nicole G's update11 Dec 2020, 14:09
Reviewer Update
ive also put in a request for my debit order to be reversed im trying to reverse it from march . please check your secure chat as to how many times i inquired an never got help today i called the call center she told me they cannot follow up on debit order reversal requests through the app i should just fill another dispute form and wait 30days i told her ive already been waiting 2 weeks for a reply on the dispute i already submitted an you now require me to fill an wait another month she states theres nothing she can do . how are your staff trained since every one gives you a different explanation all boiling down to the same thing that they cannot help you no matter which channel of help you try