FNB allows ********** transaction on a old checque card

<p>1. Transaction of R11303.86 Rand reserved for a purchase on a old card.</p> <p>2. Contacted FNB to reverse the transaction</p> <p>3. FNB says they cant do that, I have to complete a dispute form which will take around 21 days to resolve.</p> <p>4. When asked how a transaction can go through on an old card, they said they dont know, after speaking to the ***** department they said the card is cancelled, but someone at FNB had only cancelled the card today.</p> <p>5. FNB consultant says they have no idea why my old card was still active, it should have been cancelled ages ago, they made a mistake but cannot do anything about it.</p> <p>6. When asked how can a transaction go through without a OTP, they said they dont know how that is possible.</p> <p>7. When asked why they cannot reverse a pending reserved transaction, they said they dont know why they cant but I have to wait for a dispute.;</p> <p>Now my staff wages are sitting in limbo and FNB are useless to assist, where clearly they have *****ed up firstly by allowing a old replaced card to still be used **********ly, without a OTP and then after reporting it straight away after the message, not to be able to freeze or reverse the transaction is unacceptable.</p> <p> </p>