FNB allows ***** knowingly

After reporting transaction ***** on my checque account at the end of Feb 2021 ********** transactions are still taking place on a card that has been canceled years ago.

I have tried speaking to competent operators without success, the operators keep on sending me between departments and then also dropping the calls, they constantly play lies in your ear where they state you can seamlessly resolve ********** transactions.

The explanation I got was that although the card on which the transactions go through have been canceled they still allow certain amount to go off on your cards due to a "minimum flow rate amount" meaning that if the transaction is low enough the amount of transactions does not matter, FNB allows the people that stole your card to transact with your card.

It has been a month with no news from FNB.

The card was suppose to be 'hot listed' last month but the operators I spoke to now does not know if it is or is not.

The department i have to get to does not answer the phone

FNB is actively allowing ********** transaction to go off on my account without any resolve.

As a private client i do not get any assistance from the private bankers, thw online communicator on the app is useless and the operators that are suppose to assist is unable/not trained. The telephone lines drop the calls constantly, I have been trying to reserve the issue for more than an hour now and the last call i held on for 20minutes without any success...the call was again dropped.

Useless banking assistance