JVdM
Jonanda Van der Merwe
1 reviews | Active since Feb 2019
27 Feb 2019, 17:47
FNB allows fradulent accounts without ID verification
I want to understand how it is possible that another person opened a ********** account at FNB without my ID book using my name and ID. There seems to be no verification of IDs at FNB when accounts are opened. The teller confirmed that only a *****elent copy was sufficient to open a fradulent account.
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FNB (First National Bank)'s replyOfficial
28 Feb 2019, 09:16Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 09:16
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)