1 reviews | Active since Jul 2013
FNB ALLOWS FOR PURCHASES TO BE MADE ON YOUR ACCOUNT THAT HAS NO FUNDS.
I am at the moment quiet disgusted with FNB, as a private client customer, i seem to get very substandard help from their app chat and assistance.
Firstly my child was playing a game on my phone and mistakenly pressed a purchase prompt on the monopoly game, which just keeps popping up for people to make purchases.
Now if i had money in that account i could understand that they don't want to make a reversal, but the account had no money and they allowed the purchase to go through for R999.99, and put my account balance in the minus to that amount. Neither do i have an overdraft.
I have immediately tried to contact them via their app chat, and nobody was able to assist me or answer how an account with no money made the purchase neither could they reverse it.
If there is no funds in the account for a debit order, they reject it and charge you a fee. If you go to a shop and there is no funds, your card is declined and you pay a fee, so how does this purchase go through without funds and puts your account in the negative, and they still cannot explain to me how this is possible and also not able to reverse it even though it is still on pending.
Now i must fill in forms and wait 5 workings days for their decision, even though the purchase is still on the pending List and has not been cleared.
I would really like for FNB to explain how a purchase can be made with no funds, yet if there is a debit order and no funds then that is declined very quickly and they charge you a fee.
The most annoying thing is that you are a private client customer, paying huge bank charges, with minimum benefits and assistance.
now they sending me messages to deposit money into my account because it is overdrawn.
i am force to do transactions on another account when my account goes into the negative, and i will not put funds into the account until my salary goes into the account.
when you try to chat to FNB on the "private clients service Suite" the *********** consultants keep disconnecting themselves and pass it onto another consultant who does the same thing, because they cannot give me an answer.
now they sending me messages to deposit money into my account because it is overdrawn.
i am force to do transactions on another account when my account goes into the negative, and i will not put funds into the account until my salary goes into the account.
when you try to chat to FNB on the "private clients service Suite" the *********** consultants keep disconnecting themselves and pass it onto another consultant who does the same thing, because they cannot give me an answer.