FNB ALLOWS DEBIT ORDERS WITHOUT CHECKING AUTHORISATION & ONLY TRANSACTS 6/24/365
<p>On 2nd May 2017 FNB processes a Debit Order Demand Deposit of ~ R29239.52 [SANREALESTRE01118 ] reportedly originated by SANRAL via ABSA against the Business Account without any verification of the D/O signatures or with the Account Holder. Reason given by Business Banker [call ref RN ********** 004] that FNB never does this as it is processed as a third party transaction. UNBELIEVABLE to say the least.</p> <p>Now I learn that no FNB transaction iss processed on a Sunday/Public Holiday! This may only be reveresed on the Monday. If FNB Computer systems only work 6/24/365 then our Fees should be reduced by 14%!</p>
Good day Mr. len pretorius
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. len pretorius
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***