FNB allows ********* to take YOUR MONEY!

********** transactions occurred on my account in December, I followed all the steps (contacted FNB, cancelled the card etc.) The transactions were reversed and I received the money back - only for it to be deducted from my account again months later because FNB decided to honour the ********** transactions, claiming that the merchant provided proof! It's an online gaming platform - I NEVER PLAY ANY TYPE OF GAMES ONLINE OR ON ANY PLATFORM! I asked to be provided with this so-called proof and I am still waiting!!! Calling them is absolutely USELESS! spent nearly an hour on the line, being transferred to nearly 10 people in different departments and still achieved absolutely NOTHING! It's a waste of time, FNB doesn't care about it's clients and would rather let ********* walk away with their clients' money!

Absolutely disgusted by the lack of customer service and incompetence of agents in the call centre. Going inside a bank was also a waste of time because all they do is hand you a phone and put you through to the *********** call center!! I have never been more frustrated with a bank! Totally absurd that I have to run around and beg for MY MONEY!!!