LM
Luleka M
1 reviews | Active since Jul 2015
16 Oct 2015, 16:01
FNB allows a ********** deduction to go through!
How does the FNB allow a ********** transaction to go through my account even after I had taken the necessary precautions to stop this payment? I lodged a complaint with them and filled in forms that would get them to do the investigation. Despite all my attempts I've just seen that the money has been deducted from my account and not even a courtesy call from the FNB to let me know how their investigation went. How the hell is that helping me and ensuring that they still remain my preferred service provider?
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FNB (First National Bank)'s replyOfficial
16 Oct 2015, 16:23Hello LPMang,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 788473.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 788473.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Oct 2015, 16:23
Official
Hello LPMang,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 788473.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 788473.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)