FNB allowing Unauthorized Debit Orders
FNB has allowed a minimum of 4 unauthorized debit orders on my account in 2017. Fortunately the amounts are small and I was able to reverse them via their app.
The unaothorized debit orders keep coming back and are rustrating, and FNB keeps passing the buck, explaining that the debit orders are coming from third parties.
*Bottom-line* I am not an expert in Debit Order/payment systems but the bottom-line is: I entrust FNB with my money and they should look after it and accept responsibility when they (FNB) release funds without my authority.
Hello bonie-wanda ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello bonie-wanda ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team