NB
Nonhlakanipho B

1 reviews | Active since Jul 2018

22 Aug 2018, 08:44

FNB allowing unauthorised debit orders

For two months in a row i have have unauthorized debit orders on my account. (1. Mzansi4more 2. Value added rewards.) I have not heard off either of these companies yet the both registered debit orders on my account without my approval. When i contacted FNB they told me to contact the company myself. This bothers me as I expect my bank to due a degree of due diligence before loading creditors to my account. What is worse i s that you get charged a reversal fee for each stopped or disputed debit order. On both occasions i was sent an sms notifying me that the said company had loaded a debit order to my account. when i notified FNB that this had happened they stated that they cannot undo anything as the money had not been taken from my account as yet. I am highly disgruntled as these two occasions are not isolated ( only recent months July and August) as this has happened earlier this year and last year.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2018, 08:55
Official

Good day Nonhlakanipho Bhengu,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)