1 reviews | Active since Jul 2018
FNB allowing unauthorised debit orders
For two months in a row i have have unauthorized debit orders on my account. (1. Mzansi4more 2. Value added rewards.) I have not heard off either of these companies yet the both registered debit orders on my account without my approval. When i contacted FNB they told me to contact the company myself. This bothers me as I expect my bank to due a degree of due diligence before loading creditors to my account. What is worse i s that you get charged a reversal fee for each stopped or disputed debit order. On both occasions i was sent an sms notifying me that the said company had loaded a debit order to my account. when i notified FNB that this had happened they stated that they cannot undo anything as the money had not been taken from my account as yet. I am highly disgruntled as these two occasions are not isolated ( only recent months July and August) as this has happened earlier this year and last year.
Good day Nonhlakanipho Bhengu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nonhlakanipho Bhengu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
