FNB allowing ***** to be committed on my account

My son had a FNB Youth account – he turned 18 2 months ago and the account was removed from my profile. This is correct, 2 days later, I receive an sms from FNB welcoming me to my FNB Zero account. I enquired with my private banker, and…wait for it, FNB ALLOWED SOMEONE WIOTH A DIFFEENT NUMBER TO OPEN A SECOND ACCOUNT AGAINST MY SON’S ACCOUNT. I ASKED MY PRIVATE BANKER TO PUT A ***** HOLD ON THE ACCOUNT IMMEDIATELY.

This was someone who knew he was turning 18, knew that his account will be removed from my profile, in time for them to open a second account and transfer the funds, which we blocked immediately. I was told to go to a branch with my son, with a signed affidavit & ID and take new finger prints. The branch called ***** to remove the hold. On speaker phone, the ***** line kept harping on about ABSA – the ***** line agent was delirious and wasn’t sure what the FNB consultant was asking. My son took new finger prints and was told hold removed in 24 hours.

It been 1 week, he received his new card but cannot activate it as the ***** lock hasn’t been removed. My private banker in FNMB has been struggling for a weak for his OWN team to assist, but to no avail.

We going into week 2, still waiting