PN
Pauline N

1 reviews | Active since Nov 2009

12 Mar 2018, 10:08

FNB ALLOWING ******** TO ACCESS OUR BANK ACCOUNTS

Since 2017 i have been in discussion with FNB to stop several debit orders from going through my account. An amount of R59.00 from Right Cover Online 400 and R8.50 from Wise Cover ( This company charges me daily if they fail to get money, the bank charges R110.00 for the failed attempts. I no longer keep any money in my FNB account, as it is clear that FNB has partnered with these ********. My account is a mess, every week i send an email to my private banker. In 2017 my card was cancelled by ***** department and new one issued, but these same ******** have wormed their way back to my account and a STOP from this merchant has not been put in place in FNB's system.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Mar 2018, 11:51
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Private Clients for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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