FNB allowing people to do SASSA ***** with their zero account

I went back to FNB with my cousin sister so that she could hear and understand the ***** that had been done with my name, FNB still could not confirm how the account was opened and wanted to blame me and say its me that opened it through an ewallet and that time I had never received an ewallet. We then asked to call the ***** department and talk to them directly, they informed us that I must make an affidavit and send it to them. FNB Jabulani Mall had tried to call the number on the account but the person never answered. Campus Square was not willing to give me the statement or even go into the account and see what is going on or which cell number opened the account or to even call it, they just wanted the ***** department to handle everything. I am partially deaf, all communication via the phone is difficult for me, they called on 12 May 2026 while I was still collating the requested documents and they told me that they are closing the case and the account without even finding out who did the *****ulent with my ID number. I do not have parents and have struggled with my sister supporting me, the SASSA R370 could of done alot in my life. But instead it went into an FNB account but FNB doesnt want to know who did something that had such a big impact in my life and my Grade 12 year. Now my cousin sister is trying to help me with my university fees and this R370 could help but I am left hanging not understanding or knowing what to do or where to go. Many things I do not even understand because of my disability and being a young person. I hope this never happens to anyone. FNB should ensure that SASSA *****s are not done using their accounts instead of just closing a case having not found out what happened. I do not wish to be called, I may be emailed and I have appointed my cousin sister to be my representative, she may be called on my behalf.