FNB Allowing ***** on My Account, No Urgent Help Given

Despite my card being cancelled and in my possession, *****ulent transactions are still going through on my FNB account. I cannot block the card because it’s no longer showing in the app, and I cannot transfer my funds out due to FNB’s transfer limit restrictions (which I can’t change without the cancelled card).

I contacted FNB’s ***** department urgently and was told to “wait until Monday” while my money continues to be ******. The consultant I dealt with was rude, dismissive, and offered no solution to secure my account or stop the theft.

This is not the first time — my July ***** case (#***3) is still unresolved, and now I have a new case (SAC-22779, Aug) with the same problem.

Once this issue is resolved, I will be closing my account

Failure to resolve i will escalate to Ombudsman for Banking Services, SAPS, and will continue sharing this experience publicly until it is resolved.

FNB freeze my account immediately and refund all *****ulent transactions.