Fnb allowing ********** to ***** my money from them

Search FNB Care ref - ********** D Debit&Cheq Card ***** Complaints Dear Mr Odwa L Zepe, Please refer to the attached letter. We regret to inform you that, unfortunately, the case has reached deadlock status and the claim remains refuted. Regards Risk Management Complaints Resolution Team Card ... M Mr Odwa Zepe to De*****eqcrdfrdcomplaints, crmadmin, Sspringveldt, +2 8 days agoDetails Hi!

Please take note I have been offended more than once after I entrusted Fnb with my money. I am also disappointed in the fact that no one even took time to contact me to find out what my explanation is, but this detrimental decision was taken so lightly about something so big to me, surely I do not bare any importance to this bank as I have been treated with such ill respect from the word go.

When I opened this account at the N1 city branch I explained to the consultant I have other accounts with other banks but wanted to use this one to save money for myself. I went to complain I was not receiving messages in my phone anymore and they uncovered my contact number had been edited to a number I used years ago. This was corrected and everything went quiet then I received a message saying I was overdrawn, then immediately to Zewenwacht branch to inquire on the 11th of September, lodged a dispute and alert of ***** with Bukelwa who proceeded with me after to the atm to cancel the card. Please note my card was never ****** but my money was taken from my account without my knowing. Because Bukelwa advised the investigation can take a month I tried to be patient, then went back to the N1 city branch to follow up, they connected me to the ***** line and there was no trace of ***** or dispute being lodged them they advised I lodge another one of go back to Zewenwacht and ask where they sent the paper work. At Zewenwacht, a new consultant that assisted me said she could see a note in my profile that said a ***** alert had been received and she said that was done the day I went to inquire at N1 city branch. I asked her to open the paper work to see when it was lodged and she could not find it, she also suggested I lodge a new one and I refused, then insisted on seeing her manager Samantha who came to trace the paperwork as well but failed to find it at that point, took my details and said she would retrieve them from Bukelwa who was not there at that moment. Went back to check with Samantha then she told me she was dealing with the risk department and would have an answer for me on Tuesday the 9th October, she was quiet then I went back to her on Wednesday then she told me the bank would not take responsibility to my money getting lost because I took too long to lodge it, then she also advised me she had lodged it afresh herself to speed things up because she could not find the initial paperwork I completed with Bukelwa. Samantha also told me she could not call me back because in the system oncemore was my old number which I advised her I had not used in years. She asked me to email herself and Bukelwa asking her to retrieve the initial complaint I raised, till date Bukelwa and Samantha have not come back with that paperwork and email that got lost when they sent it.

I have been very patient with fnb and the most poor service they could give me and am even furious that they tell me they will not do anything to bring back my money they lost in their watch.