SA
Shane A
1 reviews | Active since Sept 2013
01 Dec 2019, 10:53
FNB allowing companies to ***** from me!!!!!!!!!
I am seriously getting fed up with this ****ing bank!
Yet again FNB allows an unauthorised debit order on my account that has forced my account into negative where I may not be charged 150 for a lack of funds, why is my bank not protecting me from this *******?! If I experience this again I will be closing every single account that I have with them, I am fed up with this lack of consumer protection!
Nevermind the supposed team of bankers, they do absolutely nothing, give no feedback and always refer you to someone else that you should phone, "team of bankers" is ****ing useless!
Helpful (0)
Replies (6)0
Replies (6)SA
Shane A's updateReviewer Update
03 Dec 2019, 17:07So FNB has contacted me and done nothing but say they are not responsible nor is it their fault for someone debiting my account!
What bull****!
I receive nothing to allow a debit order to go through that has changed, the person used the argument and excuse that if an amount or reference number changes that it is not the banks fault, bull****! You allow a debit order to go through, you are are at fault FNB!
Where are your checks in place, where are your procedures to ensure a debit order is allowed?! I should be contacted to verify a debit order first!
There is no justification, as the custodian of my money that I entrust to you, to allow rogue and unwarranted debit orders to go through!
Nevermind that the so called "team of bankers" never responds or helps you, you are always referred elsewhere if they even respond in time, essentially making them useless!
I will be cancelling everything I have with FNB as a result of this lazy and pathetic attitude, this includes my bank accounts home loan and when I can any loan accounts and credit cards. I have been a loyal customer for 5+ years and this is the attitude I get.
FNB is a joke, they care nothing about the customer...
What bull****!
I receive nothing to allow a debit order to go through that has changed, the person used the argument and excuse that if an amount or reference number changes that it is not the banks fault, bull****! You allow a debit order to go through, you are are at fault FNB!
Where are your checks in place, where are your procedures to ensure a debit order is allowed?! I should be contacted to verify a debit order first!
There is no justification, as the custodian of my money that I entrust to you, to allow rogue and unwarranted debit orders to go through!
Nevermind that the so called "team of bankers" never responds or helps you, you are always referred elsewhere if they even respond in time, essentially making them useless!
I will be cancelling everything I have with FNB as a result of this lazy and pathetic attitude, this includes my bank accounts home loan and when I can any loan accounts and credit cards. I have been a loyal customer for 5+ years and this is the attitude I get.
FNB is a joke, they care nothing about the customer...
SA
Shane A's update03 Dec 2019, 17:07
Reviewer Update
So FNB has contacted me and done nothing but say they are not responsible nor is it their fault for someone debiting my account!
What bull****!
I receive nothing to allow a debit order to go through that has changed, the person used the argument and excuse that if an amount or reference number changes that it is not the banks fault, bull****! You allow a debit order to go through, you are are at fault FNB!
Where are your checks in place, where are your procedures to ensure a debit order is allowed?! I should be contacted to verify a debit order first!
There is no justification, as the custodian of my money that I entrust to you, to allow rogue and unwarranted debit orders to go through!
Nevermind that the so called "team of bankers" never responds or helps you, you are always referred elsewhere if they even respond in time, essentially making them useless!
I will be cancelling everything I have with FNB as a result of this lazy and pathetic attitude, this includes my bank accounts home loan and when I can any loan accounts and credit cards. I have been a loyal customer for 5+ years and this is the attitude I get.
FNB is a joke, they care nothing about the customer...
What bull****!
I receive nothing to allow a debit order to go through that has changed, the person used the argument and excuse that if an amount or reference number changes that it is not the banks fault, bull****! You allow a debit order to go through, you are are at fault FNB!
Where are your checks in place, where are your procedures to ensure a debit order is allowed?! I should be contacted to verify a debit order first!
There is no justification, as the custodian of my money that I entrust to you, to allow rogue and unwarranted debit orders to go through!
Nevermind that the so called "team of bankers" never responds or helps you, you are always referred elsewhere if they even respond in time, essentially making them useless!
I will be cancelling everything I have with FNB as a result of this lazy and pathetic attitude, this includes my bank accounts home loan and when I can any loan accounts and credit cards. I have been a loyal customer for 5+ years and this is the attitude I get.
FNB is a joke, they care nothing about the customer...
SA
Shane A's updateReviewer Update
03 Dec 2019, 18:39I would advise all to avoid signing up with FNB, service is becoming gradually worse as they grow and people that contact you have no interest in resolving any query made, focused only on semantics and a flawed system as well as procedures. Perhaps staff at FNB just do not give a damn about their customers.
SA
Shane A's update03 Dec 2019, 18:39
Reviewer Update
I would advise all to avoid signing up with FNB, service is becoming gradually worse as they grow and people that contact you have no interest in resolving any query made, focused only on semantics and a flawed system as well as procedures. Perhaps staff at FNB just do not give a damn about their customers.
SA
Shane A's updateReviewer Update
11 Dec 2019, 12:49So FNB have made 0 attempt to fix this ******* where they allow any company to debit your account, pathetic customer service as well as processes behind it. I would not recommend FNB to anyone going forward, this bank is *******.
SA
Shane A's update11 Dec 2019, 12:49
Reviewer Update
So FNB have made 0 attempt to fix this ******* where they allow any company to debit your account, pathetic customer service as well as processes behind it. I would not recommend FNB to anyone going forward, this bank is *******.
SA
Shane A's updateReviewer Update
18 Dec 2019, 09:45So as an update to this, FNB allowed the very same debit order to come off yet again!!!!!!!!!!!!!!!!!!!
SA
Shane A's update18 Dec 2019, 09:45
Reviewer Update
So as an update to this, FNB allowed the very same debit order to come off yet again!!!!!!!!!!!!!!!!!!!
SA
Shane A's updateReviewer Update
18 Dec 2019, 09:47Another thing that they *****ed up with is the following. I made a payment with my card, the payment went through however on the banking it shows that it is reserved, keep in mind that during this time the account has money in it, FNB go ahead and charge me the account fees which takes the account into negative, then the amount used with the card is deducted but wait I get charged due to no funds in the card?!
FNB what the hell is this ****?! You people are utterly useless how can your system be so stupid and broken?!
FNB what the hell is this ****?! You people are utterly useless how can your system be so stupid and broken?!
SA
Shane A's update18 Dec 2019, 09:47
Reviewer Update
Another thing that they *****ed up with is the following. I made a payment with my card, the payment went through however on the banking it shows that it is reserved, keep in mind that during this time the account has money in it, FNB go ahead and charge me the account fees which takes the account into negative, then the amount used with the card is deducted but wait I get charged due to no funds in the card?!
FNB what the hell is this ****?! You people are utterly useless how can your system be so stupid and broken?!
FNB what the hell is this ****?! You people are utterly useless how can your system be so stupid and broken?!
SA
Shane A's updateReviewer Update
18 Dec 2019, 09:48No feedback or follow up from FNB regarding anything. Anyone looking at banks should not sign up to FNB with this bull****.
SA
Shane A's update18 Dec 2019, 09:48
Reviewer Update
No feedback or follow up from FNB regarding anything. Anyone looking at banks should not sign up to FNB with this bull****.