TM
Tebogo M
1 reviews | Active since Dec 2012
29 Mar 2019, 11:43
FNB allowed an EFT transaction from my personal account for a 3rd party to debit , without Consent
To Whom it may concern,
After getting transfared 3 times to find out who debited an Amount of over R7000 from my account and reference FNB CARD with a long reference number that doesn't correspond with the discovery credit card I had 11 years ago. And yes discovery card and FNB are two different entities ,POPI act was not adhered to as my information was shared unconsented. I also demand answers and my money back as i have a family to feed and a house to pay with that money , R7000 is a lot of money to just go off someones account which is over 11 years and insolvant.
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Replies (1)FNB (First National Bank)'s replyOfficial
29 Mar 2019, 12:19Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Mar 2019, 12:19
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
