TM
Tebogo M

1 reviews | Active since Dec 2012

29 Mar 2019, 11:43

FNB allowed an EFT transaction from my personal account for a 3rd party to debit , without Consent

To Whom it may concern,

After getting transfared 3 times to find out who debited an Amount of over R7000 from my account and reference FNB CARD with a long reference number that doesn't correspond with the discovery credit card I had 11 years ago. And yes discovery card and FNB are two different entities ,POPI act was not adhered to as my information was shared unconsented. I also demand answers and my money back as i have a family to feed and a house to pay with that money , R7000 is a lot of money to just go off someones account which is over 11 years and insolvant.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2019, 12:19
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)