TH
Tamzin H
1 reviews | Active since Mar 2013
10 May 2022, 09:18
FNB - all departments non functional
I have now resorted to a daily post on an issue with FNB, as this turns out there is an issue with every single department within this organisation. Current issues: 1. Downgrading of my account not yet completed - we are now in the third week 2. Private banker as well as other departments in FNB just do not respond 3. Connect SIM card - assurance on purchase from FNB that this will be able to port my current number - this is not the case. A consultant told me to escalate this with Vodacom who are also incapable of assisting hence I have left them and were unable to assist. 4. Apparently this is being escalated - it is just so shocking that nothing can ever just be resolved.
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Tamzin H's updateReviewer Update
10 May 2022, 09:42FNB also insists that you use their app but fails to provide any consultants that are actually able to assist you. Today I was supposed to be assisted by Ackson, who after I advised him that I needed to cancel the non-functional sim and be refunded or give me an alternative solution as to how to fix this he disconnected me. This is an easy option for these consultants to do and then you have to repeat your issue - throughout the day. It just gets worse and worse. There was a time when FNB was so brilliant and now I am literally at a point where I will do anything to get away from them.
TH
Tamzin H's update10 May 2022, 09:42
Reviewer Update
FNB also insists that you use their app but fails to provide any consultants that are actually able to assist you. Today I was supposed to be assisted by Ackson, who after I advised him that I needed to cancel the non-functional sim and be refunded or give me an alternative solution as to how to fix this he disconnected me. This is an easy option for these consultants to do and then you have to repeat your issue - throughout the day. It just gets worse and worse. There was a time when FNB was so brilliant and now I am literally at a point where I will do anything to get away from them.