FNB alienate clients and causes inconvenience

I want to inform FNB that it is not only disrupting clients' lives with the verification process of the digital banking app, but it is dangerous and inconsiderate too. Every client now has to visit a branch or an ATM to activate his profile - 1. Very inconsiderate to disabled persons and the elderly who cannot frequent branches or ATM's. 2. Covid-19 is still very real and people are dying from it. FNB forces all their clients in drones to go to ATM's and sanitizing, social distances etc are not adhered to. 3. Our money is in our accounts. We are denied access - infringing our rights of access in terms of the agreement with the bank. 4. ATM's are not operative during loadshedding 5. ATM's are potentially dangerous places after hours - it is simply inconvenient for working persons to take time off from work to go to the bank. I contacted FNB telephonically to confirm if it can be done online, but was surprised that I couldn't be helped. I am so disappointed and almost want to close my bank accounts due to the insensitivity! As a longstanding private customer, I deserve a bit better.