FNB ALBERTON - POOR SERVICE

On the 11/05/2018, my mother went to your Checker Hyper Branch at Mall of the South Made a Minor Purchase and withdrew R150 at the same time.

There was a problem with the first transaction , and my Mom was advised to swipe twice She received 2 notifications form the Bank notifying her of the purchases

After this happened the consultant (General Supervisor) advised that the transaction would reverse same day I ASKED for a CANCELLATION receipt, which was not given / never printed

The money never reversed that day and we returned the Saturday. To find that the Manager / Assistant (MRS MASHA) did notice / knew about the problem and advice that she would log a call with her H/O for the money to be reversed

This Happened on the 14th May 2018 – I called Masha around mid-day to follow up and was advised that the log has been raised and that our bank should pay the money back within 5 days.

On Tuesday 15th May my Mom went to the bank and counter logged the Disputed payment. And was also advised by that consultant that she had to wait 5 working days To date – she has not received back her FUNDS

I took my mother to the Alberton branch this morning 23/05/2019 as it has now been 6 working days, to be informed that you are still busy and that’s all that they can do for us.

MY MOM/DAD has been so inconvenienced by your institution and I’m very upset about the way this situation is being handled, YOU DO NOT CEAR ABOUT YOUR CLIENTS AND I WANT EVERYONE TO KNOW ABOUT THIS

I would like you to contact me parents today with any update – as they have not heard anything from you since this dilemma has accrued