FNB aiming to be no1 in poor service delivery.

FNB aiming to be no1 in poor service delivery. I have been trying to switch my current account to a fusion premier account for 2 weeks now. initially it was done, then I received 3 bank cards ad got charged replacement card fees. Used the chat function and no one could tell me why. I tried again today to do it and was told, oops there is a open application. Sales will call you. They never did. So I tried using the online chat again and after stating my story was told my salary needs to be paid into my account. I told Pamfilia she should check as it is, she asked my salary date. I eventually gave up. Going to a bank where it does not take you 2 weeks and half a bottle of anti-depressants to process a request.