NM
Ndumiso M

1 reviews | Active since Apr 2013

01 Jun 2018, 18:57

FNB aiding ********** to debit my bank account

My complaint is against FNB who continually allow ********** transactions on my account even though I have previously alerted them to this fact that the transactions are ********** and I do not know this company or service provider

I have had recurring debit orders coming of my account that I have no knowledge of.

These are as follows:

• 31 May 2018 ZWELOS DIR ********** 7 SAG 89.00 • 28 May 2018 IZIPHI ********** 099S0 299.00 • 15 Mar 2018 DOUBLEJCE ********** 488084 89.00

I have previously stopped the amount of R89 but the reference has since changed as per the magtape run on 31 May as seen above.

How is the my bank allowing transaction that are not accompanied by a mandate to go off my account nor does the bank have any signatures or verbal agreement between myself and this ********** company that allows them to act on this debit request?

I am fast losing confidence in the safety of this bank account and FNB as a bank.

I have seen online through investigations that hundreds of people have the same issue of unwarranted debits from the same company or service providers. Hello peter is filled with complaints regarding the above described transactions.

Surely FNB does know this is a **** going around yet you still allow my account to be debited consistently? Why has the bank not reported this?

I fail to understand how the bank allows such debit orders to go off in the first place.

Please reverse these and get my money back.

I do not even have the option online to reverse the R299 and R89.

Can FNB resolve this and if they cannot let me know so I can move accounts and banks for that matter as it really does not seem like my money is safe with them?

How did this company get a hold of so many peoples bank details including mine?

I am very much frustrated as the numbers I find online for this ********** company are non-existent. the numbers are ********** and

There is even articles documenting these ****s but FNB continues to release my funds with no consent from me, see an examples of an article about the very same debits: https://www.fin24.com/Companies/Financial-Services/banks-under-fire-over-r99-debit-order-****- ********** 0 and https://www.fin24.com/Companies/Financial-Services/debit-order-*****-banks-respond-to-criticism- ********** 0

I expect that the bank will take this matter seriously and not allow it to happen again.

I have logged a request with the bank and my non existent private banker!!!!!!! this is not the first time this is happening.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2018, 09:31
Official

Good Day Ndumiso,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to your banker to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***