FNB aiding *****

I've spent the better half of a month trying to get answers from FNB about double debits that have gone off my account. I've called and mailed, begged and pleaded. Every once in a while I get automated responses. The service is absolutely appalling. I cannot believe that a bank can so blatantly ignore a client. The dubious debits also speaks volumes about why SA is struggling to get off the grey list!!