FNB Agents lying and not actioning request of 10 months

I have requested that my surname be changed on my account. I submitted documents to *** on 20 March 2023. Every time when I request statements I still have my ****en surname appear. When I called the call center agent Baron Legodi *** she told me that she sees the documents were sent last year but I need to wait 30 days for changes to be actioned. I requested to speak to her supervisor as this was unacceptable. She fist told me she was working from home but I could hear and made my colleague also listen in that she was infact in the call center. I then requested to speak to the floor manager she said they were not in yet. In the many years I have been a FNB client I am truly disgusted that the agent **** to me multiple times. I requested that she put me through to a manager and have been on hold ever since. Baron advised that her supervisor is K****tsho Shabalala I'm completely disgusted that she would lie on a call which is recorded and also disgusted that FNB never actioned something that was submitted 10 months ago and now requesting that I wait an additional 30 days for it to be processed.