FNB Agents Disconnect When They Can’t Answer Simple Questions

FNB showed a payment in my available balance, then suddenly reverted it to pending when I tried to use it. When I queried this, agents ignored my actual question, gave scripted replies, and flat-out refused to escalate me to a supervisor. One even closed the chat after saying, “I’m not refusing, I just can’t do what you asked me to do.” So not only did FNB mishandle my payment, but their agents wasted my time and avoided accountability. FNB showed a payment in my available balance, then suddenly reverted it to pending when I tried to use it. When I queried this, agents ignored my actual question, gave scripted replies, and flat-out refused to escalate me to a supervisor. One even closed the chat after saying, “I’m not refusing, I just can’t do what you asked me to do.” So not only did FNB mishandle my payment, but their agents wasted my time and avoided accountability. Is this really the level of service FNB customers should expect? Is this really the level of service FNB customers should expect?