1 reviews | Active since May 2018
Fnb agent refuses to provide chat history
This is the 3rd problem with fnb across 3 departments. Namely business, connect and credit card.
How the **** can your staff be so *********** and *****?! When I complained about my concerns to team of bankers (after being redirected on the phone 4 times on 3 calls), lovely agent Ntombifuthi Dlamini decided to Lie to me and reassured me that I will get the chat history I requested multiple times from her, before 8am that day.
Manager still did not call me. So I don't know what the **** is happening at fnb.
This is becoming a legal issue now. I dont want anyone dumb to phone me again. Provide me with my chat history for team of bankers from 1 Dec 2019 until today, so I can use this as proof that you guys are literally doing ****all at the office, and *****ing my money from my account!!!
Please, no one bank with fnb. They will never help you with your issues!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***