kK
keananjones K
1 reviews | Active since Feb 2017
18 Dec 2018, 08:38
FNB AGAIN, TAKES MONEY OUT OF MY ACCOUNT ON 18TH DECEMBER INSTEAD OF YEAR END
Every year FNB takes money out of accounts before XMAS *******ly.
This year they have taken debit orders as early as 18th December.
AT LEAST FNB GETS REWARDED BEFORE XMAS BY CHEATING THEIR CUSTOMERS AND MAKING EXTRA MONEY ON INTEREST AT THE SAME TIME
I have also been charged insurance on my loan which I never ever asked for.
BEEN ON HOLD FOR 10 MINUTES WITH THEIR CALL CENTRE JUST TO LOG A COMPLAINT.
FNB SERVICE IS GETTING WORSE BY THE YEAR AND I AM NOW CONSIDERING MOVING ALL MY ACCOUNTS AWAY FROM FNB.
THEIR CALL CENTRES HAVE BECOME ABSOLUTELY ******* AND THAT'S ONLY IF YOU GET THROUGH TO SOMEONE AFTER BEING ON HOLD FOR SO LONG
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
18 Dec 2018, 10:59 Good Day Mr Jones,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply18 Dec 2018, 10:59
Official
Good Day Mr Jones,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
