FNB AGAIN POOR SERVICE - SAME REQUEST AND THE SAME RESPONSE

I recently had a very bad experience with FNB. It took after many emails and calls and finally a review on Hellopeter to get CSV statements for my bank accounts at FNB. In total 9 weeks to get this. My daughter is now requesting the same and yes - the same is happening. She gave both her business and personal account details to Kelly Minnaar Business Manager of FNB, filled in a form and waited.. After several emails chasing up Kelly (Kelly phone number is a call centre so you cant reach her) she received the statements for the wrong dates and Kelly advised her she would have to try another department for her personal account CSV statements. Kelly did not check that what she was sending was incorrect dated statements, or tell my daughter that she could not provide her the personal acccount statments. This after more than a month of struggling with Kelly. Kelly Minnaar - this is not the way to treat FNB customers. We are at our wits end with this bank. Now we will surely receive an sms tellnig us FNB will respond to this review in 48hrs - NO thank you. We are looking for someone in authority to assist.