FNB AGAIN

It has been 2 weeks since my last complaint regarding FNB, and to date NO ONE has even bothered to make contact with me. I am now sitting with 8 unwanted cards and incorrect (spelling) on the bank cards. Bearing in mind i only app**** for 6. My baby also has an investment card - a pure savings account was opened as she is a minor. I am also sitting with 8 cards that i was charged R125 per card, for delivery - and courier company confirmed that there are no charges, as the FNB consultant also advised, but yet, i am sitting with a balance of - R1000. How does such a big insitute make such a big mess with opening new accounts AND i am sure im not the only one. ONCE AGAIN, active cards which cannot be used. WHAT DOES ONE NEED TO DO ACTUALLY HAVE A NORMAL AND SIMPLE SAVINGS CARDS FOR KIDS THAT YOU CAN ACTUALLY USE.