RB
Roedolf B
1 reviews | Active since Jan 2019
10 Jan 2019, 12:02
FNB affecting Credit Status by not servicing their customers.
I have been trying and struggling to get assistance from several lawyers and FNB to get my credit status updated. This is affecting my life now. I have settled the accounts, I have e-mailed through the proof of payments, but still I receive messages asking me to settle my account.
This is really frustrating as this is affecting my opportunity to get vehicle finance.
Poor service, I will never accept anything from FNB again in my life.
This has been a horrible ride!!
Accounts that are closed already, still shows open on my credit report.
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
10 Jan 2019, 13:29Good day Roedolf,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply10 Jan 2019, 13:29
Official
Good day Roedolf,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Loans who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)