MC
Mahesh C

1 reviews | Active since May 2015

29 Aug 2016, 15:45

FNB -ADT Deposit again

<p>I am a FNB client for 13 years now and wonder why do i waste my time ; i had someone doing a depoit into my account and the machine jammed a usual ;this was on Saturday evening ; today the person goes into the branch to resolve the problem and he is told nothing can be done we wouldnt be able to assist ; why is the service so pathetic i now have to waste my time and call fnb to resolve the issue but then the operations manager advises that the machine is not FNB branches machine it independent ;what nonsence ; when FNB changes me R600 per month somethimes up to R1000 per month it is for a service but why cant i get a proper service .I want my money deposited into my account asap</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2016, 16:21
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)

MC
Mahesh C's update05 Sept 2016, 11:52
Reviewer Update

A week later Melinda and i don't have my money I want my deposit today Fnb service is just pathetic an what's better no feedback from anyone including yourself premier banking I guess only from fnb