FNB- admit you are completely *********** and just close down!

I have been battling with FNB and Melrose Arch FNB since August. I received a message to collect a new credit card, although I had a perfectly good one that was still valid. I went to collect it and then asked why I had been sent a Private Client Card I didn't need or request. At Melrose Arch, there is one person serving. They either give you a phone and tell you to phone someone, or to go onto the App. What is the point of having a physical branch if humans cannot help you and you are so understaffed? I also opened a Premier account and they said they would downgrade my Private Client to a Premier Card to go with my new account. I signed a form and the staff member emailed it. I still, since 31 August, do not have a card, despite having received an sms saying the card was there - which it wasn't . Has someone taken the card? Why is noone at FNB able to answeer this? Do you have no security or control ove what is ordered for clients? I have received 4 more requestrs to send the same Quote form to get the Credit card with the form, with no luck. I also wanted my title deeds as I paid my bond, with a One Account Single facility years ago. I triued calling and was passed between Home Loans and Single Facility numerous times. In the branch the staff member called FNB and had the same experience. No one wants to take any responsibilty or assist. They all hide safely behind your phones. This is the worst possible system for customers and it just does not work! I wanted my Title Deeds and also to close that account. I still have not got the deeds, and the account is still open- with me being charged almost R500 per month in fees. I asked to have all my debit orders changed to my new account, and that wasn't done, so all my accounts- phone, insurance, medical aid, etc are not being returned, and I am being charged R115 for each incident. I have emailed and spoken to my allocated Personal Banker at FNB numerous times and she is beyond useless. She says she will call me back and never does. She says she will investigate, and never does. I have spoken to her several times and to other people online about being unable to change my banking limits to transfer some money I inherited, and no one has been able to help. Is there anyone at all at FNB who knows how to do anything at all, and who has a conscience in realising that no one deserves to be treated like this, and be charged for being treated like this. Since you tried to become automated and cut staff, your efficiency and assistance have become non-existent. Does anyone in management have any idea what is going on with your ordinary customers? Do you even care? This is beyond outrageous! I would like this sorted out or I will close all my accounts- if that is even possible! I expect you to reverse all the charges added to my account for things that are the fault of your *********** staff and ineffective system.