Fnb Admin office not providing feedback

Last week Monday I phoned FNB credit card devision regarding query on interest on my credit card. I spoke to Lesley Mhlanga and it was forwarded to the admin office that was suppose to provide feedback within 3 work days. Today is the 7th day and still no feedback. My Ref nr is Rv***. I phoned the fnb credit department just now and they said they cant do anything their waiting on the admin office. BAD BAD SERVICE FROM FNB<br> <br> It is more than double the time frame and still no feedback<br> <br> Regards <br> <br> Eben Visser