FNB Added an unpaid LOAN to my name without me ever having one with them.

A few weeks ago, emphasis on WEEKS, I went to the branch in N1 City Cape Town in order open a savings account. I have had an account with FNB before.

The process was so long, the agent that assisted me did not even have any customer service etiquette, she kept doing her own thing while waiting for systems to load or respond. There was an issue while trying to open my account. She then said she needed to email the relevant team to have it sorted.

Thereafter, she was on the phone, waiting in the queue to speak to an agent regarding my issue, however, what she failed to let me know after waiting for more than 10 minutes on the phone is that my issue won't be resolved right there and that there is no need for me to be in the branch any longer, yet for all this time, she was quiet, until I had to ask her this. She then said she would call me later that day or the following day once she has received a response from the relevant team so that we can complete the opening of the account. Its been weeks, and I am still waiting on her phone call.

The other issue is that I had a cheque account with FNB. However, I lost my job at some point and the account accrued monthly account fees. What I was also told in the branch that day is that it shows I have a personal loan with FNB, something I never had with you before and since that is not being paid, this obviously reflects negatively on my credit profile.

Before I take this matter of a 'LOAN' being added to my name to the FAIS Ombudsman, FNB should make sure to have this removed from my name and compensate me for the damage done to my credit profile.

You have 24 hours to respond, resolve this issues and compensate me as requested to avoid having me lodge a complaint with the Ombudsman. Thank you.